Review of Literature on Six Sigma in the in Service Sector

Review of Literature on Six Sigma in the in Service sector Mr. Ashokanand Dr. S. Balasubramanian Research Scholar Research Supervisor Anna University Coimbatore Anna University Coimbatore Coimbatore Coimbatore Abstract In the software industry, Hong and Goh [1] address some common misconceptions on the potential of Six Sigma in software, as well as some actual practical challenges. A framework is suggested both for top managers and practitioners and for managers interested in exploiting the benefits of statistical analysis in general, and the Six Sigma statistical process in particular. Six Sigma†¦show more content†¦The company has demonstrated that Six Sigma could lead to higher quality output, increased productivity, and energised employees. Today, records available in the public domain indicate that more than 30,000 employees have been trained in Six Sigma, with plans to complete GreenBelt training for all salaried employees. Globally, over 11,000 projects have closed and more than 12,000 projects are currently underway. Apart from implementing Six Sigma within the organization, 3M has demonstrated the need to assist their customers in developing creative solutions for their business and manufacturing challenges. Hundreds of 3M industrial business-customer Six Sigma projects have been accomplished. Here, three examples are given of a major automotive manufacturer, a well-known food producer, and a leading manufacturer who had quality problems. The automotive manufacturer had a significant challenge with its largest-selling vehicles. 3M assisted in using Six Sigma to provide a cost effective solution in a short time frame. The well-known food producer needed to keep track of the product that its makes and ships. In the event of a product recall, it needed to locate every food item shipped, right down to the hour it left the production line. 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